Personal Hygiene

Coronavirus Update - January 2022

Due to the growing number of Covid-19 local community cases, The Hub has decided in the best interest of our staff and clients the following:-


  • Upon arrival to the clinic, please call reception from your car to advise of your arrival

  • Clients ONLY will be allowed to enter the clinic:

    • If you are an adult who requires a carer or support worker, you will be allowed to have them accompany you

    • If you are bringing in a child for services, only one adult will be allowed to accompany the child

The Hub’s Safe Transition Plan

In line with the government guidelines, The Hub has put together a safe transition plan to enable us to continue to safely provide services.

Please do not attend our clinic if you are unwell and have any of the following symptoms:-

  • Mild cough


  • Respiratory symptoms


  • Cold symptoms


  • Shortness of breath


  • Loss of taste/smell


  • Are awaiting a COVID-19 test result


All staff working at The Hub have been fully vaccinated.


What does this mean for your appointments?

  • Face-to-Face appointments and Telehealth appointments will be offered.  Please discuss your preference with your clinician.

  • No appointments will be cancelled.  If you or your clinician are physically well but cannot attend a face-to-face appointment, your appointment will be automatically converted to a Telehealth appointment (phone or video).

  • Face-to-Face appointment requirements:-

  • Only one parent, one child in the clinic - Please note: siblings/other family members cannot wait in the waiting room.

  • If required, facemasks need to be worn at all times (age 12+) unless you have an exemption.  Please advise reception at time of booking.

  • Please sanitise your hands on arrival.

  • Check in using the SafeWA app or at reception using the manual contact register.

  • Have your temperature taken at reception (if required)


If you or your child attend the client presenting with any of the above symptoms, you will be requested to leave the clinic and your appointment will be rescheduled.

  • Sore throat


  • Been in contact with a confirmed COVID-19 case


  • Fever


  • You have been directed to isolate

  • Have been to a known exposure site

Corona Virus Update - February 2021

The Hub would like to take this opportunity to sincerely thank our clients whom have adjusted excellently to the way we have had to provide services over the past months. It is important we all continue to practice high standards of personal/ professional hygiene and physical distancing measures in The Hub workplace environment.


Our goal is to guarantee the safety and good health of our visitors, clients, community and our team. Delivering services by Telehealth - either by telephone or video links, has been identified as enjoyable and convenient. As a result, many of our clinicians will continue to provide appointment options which will allow you the choice of either face-to-face, telephone or video consultation.


Please advise our administration team of your preference when making your appointment.


If your appointment is face-to-face we would warmly ask to help us ensure our workplace remains safe by:


    1    Using the hand sanitiser provided

    2    Maintain the 1.5 m physical distancing guidelines

    3    Contact our office to reschedule your appointment should you be experiencing cold or flu-like                         symptoms.